FAQS

How do I place an order? To navigate, simply click any thumbnail image or highlighted words. The navigation bar on the left allows you to switch between categories of products. Use the coloured navigation bar at the top to further move around in the site. To select a product for purchase, click the grey 'Add One To Basket' button. Changed your mind on the type and number of products you desire? Simply go to 'Basket Contents' in the top navigation bar, and adjust your order. You may do this at anytime. When you are ready to make a purchase, select 'Checkout' in the upper right hand corner. Fill out the shipping and billing form. Select your credit card of choice or choose PayPal, and enter your information (which is completely secure). We recommend you print out your invoice - for your records. I'm having trouble placing an order, what should I do? Ensure that you have your javasript and cookies on. • For Netscape Navigator, go to: Edit > Preferences > Advanced and check the correct boxes. • For Internet Explorer, go to Tools > Internet Options > Privacy (or Advanced), and check the correct options. • If you require more detailed instructions on javascript and cookies, consult your browser's help files. E-mail Membership Services or call us toll free 24/7 (in North America) 1-877-leaftea (532-3832). How can I pay for my purchase? We accept Visa, Mastercard, and PayPal. When is my credit card charged? When your order is received it is processed. How will the charge appear? The charge will appear as "Connexions Trading International". Connexions Trading International Incorporated is the parent of Tea Connexions, and is a member of the Better Business Bureau, Chamber of Commerce, and other organizations. Privacy and Security Shopping with us is safe. We encrypt Internet transmissions to safeguard your name, address and credit card number. Because we appreciate your patronage and respect your privacy, we protect your personal information. Under no circumstances will we share this privileged information with third parties. Is it safe to use my credit card over the internet? WE HAVE TAKEN GREAT PAINS to ensure that private information is processed securely. Here's how we do it. As soon as you provide private or secure information, we immediately connect you to our secure server. Your data is then encrypted using SSL (secure socket layer), a system supported by all Web browsers and in widespread use today. We use the digital certificate GEO TRUST, one of the largest certificate authorities on the Internet. The encrypted data looks something like this: ",__ˆ/d_ÿÿ/d_˜/d__€_€_" Each year, millions of transactions are safely processed over the Internet. Compared to other retail channels like mail order or storefront, Internet transactions are the safest. It is far easier to steal credit card information from receipt carbons or tapped telephones than to successfully intercept and decode encrypted transactions. A word of advice: It is a good idea to monitor credit card transactions through your month end statement. Immediately advise your credit company of any unauthorized transactions. Most companies cover all of the unauthorized charges; others limit your liability. Under the Fair Credit Billing Act, your credit company cannot hold you liable for more than $50 in fraudulent charges.